Watch the video: https://www.youtube.com/watch?v=PVw2_71JGPI (11 min)

Not everyone buys their Rippa machine from us, and Mike wants every owner to be able to file a warranty claim directly. In this video from our Boyd, Texas dealership, he walks through the after-sales warranty form step by step as if he were filling it out for himself.

WHAT YOU'LL NEED

- Your first and last name, phone number and email.

- The address where spare parts should be delivered, entered as a street line followed by city, state and ZIP.

- A photo of the machine's plate, which the claim has always needed, plus photos of the issue.

After you submit, you get a ticket number and someone reaches out. Mike says the parts then ship to you, and that he has used the form for 20-plus claims himself.

Mike also warns buyers to check who they are paying. He mentions deals that are too good to be true, such as machines offered with many attachments for a very low price, and callers who lost thousands of dollars to people pretending to be Rippa. His advice: be careful where your money goes. Even if you didn't buy from us, we're happy to sell you a part like an oil filter.

Questions? Call Rippa USA Sales at 817-382-3201 or visit RippaUSASales.com. We deliver nationwide with flat rate shipping, and you get 50% off attachments when you buy a machine from us.

Watch the video: https://www.youtube.com/watch?v=MIFli-5OVWo (8 min)

Mike walks through new technical resources on RippaUSASales.com, built from the questions customers ask at the yard and online every day.

WHAT'S ON THE SITE

- A Service and Parts section with parts information, matching touch-up paint for the blue, gray and black colors, the lubricants we use, and our pre-delivery checklist.

- A chart showing which attachments work with which machines, so you can see before you buy.

- Excavator pages with technical data, including dig depth. For example, the R10, R13 and R15 list a deeper reach because a boom extension is available.

- Pricing shown on the page is the manufacturer's MAP price, so call us for our price.

If something is missing, email Mike and the team will get to it.

Questions? Call Rippa USA Sales at 817-382-3201 or visit RippaUSASales.com. We deliver nationwide with flat rate shipping, and you get 50% off attachments when you buy a machine from us.

Watch the video: https://www.youtube.com/watch?v=zzuGNVMatZc (6 min)

Mike shows the new Service and Parts section of RippaUSASales.com, where we've collected part numbers for Rippa machines.

WHAT'S THERE

- Part numbers for the Rippa excavators (R10, R13, R15, R18, R22 and R32 first, with the larger models still being added), the two main loaders and the mini skid steers.

- A growing list of hydraulic filters and the number each machine needs. Mike notes he isn't 100% sure every number is correct yet, so check with us before ordering.

- Plans to create inventory items for the filters so they can be ordered directly from the site.

Getting accurate part information takes patience, and Mike says he'll keep adding to it.

Looking for a specific part? Call Rippa USA Sales at 817-382-3201 or visit RippaUSASales.com. We deliver nationwide with flat rate shipping, and you get 50% off attachments when you buy a machine from us.

Watch the video: https://www.youtube.com/watch?v=ZSqL7Tb1D7E (16 min)

Owners often say nobody will help them with parts or with a machine that won't run. Mike and Jake explain two ways Rippa USA Sales helps.

1. PARTS HELP

- Get in touch with us (we're a dealer just outside Fort Worth) and we will track down the part. Send a photo of the machine's data plate so we have the serial number and exact model, since there are different versions of each machine.

- We check with the factory, then give you two options: air freight (about 3 to 10 days) or surface shipping (about a third of the cost, around 3 to 6 weeks).

- Pay through our online payment link, by check or by bank wire. If the part is no charge, there may be a small handling fee.

2. TELE-MECHANIC VIDEO SERVICE

- Book a time on our website's service appointment page (under Company Information) and we'll connect by FaceTime, Facebook Messenger, WebEx or whatever works for you, so we can see your machine and you can see ours.

- We guide you through diagnosis and keep it short, generally about 15 minutes, to respect your money. The video discusses a $135 per hour rate, well below typical local shop rates. Call us to confirm the current rate.

- If we can't solve it, we bring in Rippa's technical staff and keep working with you until the part is identified, and we can walk you through removing and installing it.

- Example: an R15 owner whose machine wouldn't start after sitting. A phone call narrowed it to the fuel pump, and a video call would have been faster still.

Note that the factory is about 14 hours ahead of Texas, so back-and-forth on parts takes a day or so per round.

Questions? Call Rippa USA Sales at 817-382-3201 or visit RippaUSASales.com. We deliver nationwide with flat rate shipping, and you get 50% off attachments when you buy a machine from us.