Warranty

Lets face it, your interested in Rippa equipment due to price. One of the areas that can bite you when you buy from overseas, is they have your money and most times your up a creek if something happens.

That’s why we are located in Boyd, TX, about 45 minutes NW of Ft. Worth, TX. We can help service your machine if you wish as well as answer technical questions. We have technicians with over 24 years experience performing equipment maintenance.

One of the great things about Rippa, is that it is so easy to do normal service like engine oil, hydraulic fluid changes and so on. What happens if a pump fails, or the engine has an issue? Your engine warranty is with Kubota or Yanmar and there are service centers all over the United States.

Regarding pump failures, we will reach out to Rippa in China, and let them know your issue. If they agree, we will send you a pump at no charge, except for shipping.

We will help with engine issues and will replace pumps given approval from Rippa as we will stock pumps locally. If you bring your machine to us, we will repair/replace it for you. We will also service the machine if requested. Our current hourly rate is $135/hr. plus materials.

Table titled 'RIPPA Complete Machine Quality Assurance Period Table' with three rows listing warranty periods and conditions for different machine models. The first row details warranty terms for Brand Model and ECO, the second for Brand Model and PRO, and the third for other models. The table includes columns for number, quality assurance period, and machine model.
A table titled 'Agreement on the Warranty Period for Special Components' with sections detailing warranty periods for different components, including 3 months for the seat, 6 months for various engine and electrical parts, and 12 months for support wheels, axles, and other mechanical parts, along with remarks about warranty conditions.

WARRANTY TERMS & CONDITIONS

Last updated: 18 Jan 2026

Manufacturer's Warranty

The equipment sold by Rippa USA Sales is covered by a manufacturer's warranty provided by Rippa (China), not by Rippa USA Sales directly. We are an authorized dealer for Rippa equipment, and our role is to help facilitate warranty claims on your behalf. Rippa USA Sales does not issue or guarantee its own separate warranty on this equipment beyond what Rippa provides.

What Is Covered

Rippa's warranty covers replacement parts only for manufacturing defects, for a period of time, based on the model of machine, from the original date of purchase. Coverage requires proof of purchase and, in most cases, photo or video documentation of the issue.

What Is Not Covered

- Labor for diagnosis, removal, or installation of parts

- Normal wear items (belts, blades, filters, tires, etc. - adjust as applicable)

- Damage resulting from misuse, improper maintenance, or unauthorized modification

- Shipping or freight charges for replacement parts, where applicable.

- Equipment used outside of its intended purpose

How to File a Warranty Claim

1. Contact us at service@rippausasales.com with your equipment model, serial number, and proof of purchase. Alternatively you can file a warranty claim direct with Rippa at Rippa.com, and click the link for After Sales Support.

2. Provide a clear description of the issue, along with photos or video.

3. We will file the claim with Rippa on your behalf.

4. Rippa reviews and approves claims directly. Approval and parts shipment timelines are determined by Rippa and are outside of our control, though we will provide updates as they become available.

5. Once the covered part(s) arrive, we will provide a labor estimate for installation, since labor is not included in the parts-only warranty. Typically the part is sent direct to you, the customer from Rippa (China).

Our Commitment to You

While we are not the warranting party, we are committed to helping every customer navigate the claims process as smoothly as possible - documenting issues thoroughly, filing claims promptly, and keeping you informed throughout.

Questions

For questions about a warranty claim or this policy, contact us at service@rippausasales.com.