Rippa Equipment Support Information

We now have Jake - our full time service tech. He and Dakota lead the effort to ensure all machines are like you would want them. Thus our checklist was borne.

Tools to help with your machine:

Lucas Grease: https://amzn.to/4aGCG5x This is what we use on the machines when we service them.

Hydraulic Line Pressure Test Kit: https://amzn.to/4pqJE2f This is what we use on each machines to verify the pressure is correct on each machine we sell. If you don’t buy a machine from us, you want to verify this as over 75% of the machines need adjustment.

Our dealership now offers a Service warranty. Take a look at this video and we go thru it for you. https://youtu.be/WdxVrg-kTQM. The chart we show in the video is here:

Rippa USA Sales Service Warranty Key Info:

The Dealership that sold the Service Warranty warrants the purchased Service warranty for a fixed number of hours, based on the machine, from when coverage started.

What is covered is simple, you get a number of hours for whatever service related task you wish. If you abuse the machine, if you take care of it, whatever, its covered. But understand, once the bank of hours is used up, that’s it. Additionally if you use a ‘local hero’ that takes 3x longer for a service task, we will pay for it, however, it goes against your bank of hours. If you have a service request that requires more labor hours than what your bank of hours will cover, you are 100% responsible for those hours and that is between you and the company/person that is performing the work.

This warranty is in lieu of all other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. Rippa USA Sales and its affiliated Dealers shall not be liable for any incidental or consequential damages.

By accepting the serviced equipment, the customer acknowledges receipt and acceptance of this Service Warranty.

Engine related work is excluded as that is covered by the engine warranty.

Hopefully at the end of the Parts warranty, there is still time left. If that is the case, if you wish to purchase another machine, we will credit you back 75% of the remaining hours, expressed as a dollar figure.